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Holiday Lawyers is concerned to learn of further reported fatalities in Cape Verde, which may be linked to poor hygiene standards in hotels and form part of a wider pattern of serious gastrointestinal illness affecting British travellers. Our lawyers have previously travelled to Cape Verde to investigate conditions within resort hotels and have been concerned by what they observed in relation to food hygiene and safety practices. We have been contacted by a number of individuals who have suffered significant illness following holidays in Cape Verde, and we have extensive experience handling claims arising from such outbreaks. Our lead partner has dealt with multiple cases involving illness in Cape Verde and was directly involved in investigations on the ground. These issues have also attracted national media attention, including reporting by The Telegraph. He previously led the team at Irwin Mitchell acting for claimants affected by illness outbreaks in Cape Verde. While that firm continues to represent individuals in similar cases, he now brings that experience and insight to clients through Holiday Lawyers.

Cruise holidays are marketed as safe, inclusive, and accessible — particularly for passengers who rely on wheelchairs. But when basic safety standards are not met, the consequences can be severe. We are currently acting in a case involving a full-time wheelchair user who suffered a serious injury on a cruise ship , after being thrown from their chair due to a dangerously designed ramp . What happened? Our client describes a shocking incident: “I was thrown from my wheelchair as I went through a door from the promenade. The ramp on the inside was so steep it was more like a step. No signage, no warnings, nothing.” The key issues are clear: A steep internal ramp , effectively functioning as a step No warning signage No hazard markings or staff assistance A location where wheelchair users would reasonably expect safe passage This is not a minor defect. It is a foreseeable and preventable hazard — particularly in an environment designed to accommodate disabled passengers. Why cruise operators must get accessibility right Cruise lines owe a high duty of care to passengers, especially where: Accessibility features are relied upon Passengers are known to have mobility needs Movement between decks and public areas is frequent In cases like this, liability may arise from: Unsafe design (e.g. excessive ramp gradient) Failure to warn of a hazard Failure to carry out proper risk assessments Failure to comply with accessibility standards A ramp that behaves like a step — without warning — is a textbook example of a dangerous condition . The additional failure: ignoring the complaint Our client did exactly what they should: Reported the incident immediately on return Raised a formal complaint with the cruise line The response? Nothing. No communication at all. This is something we see regularly. Cruise operators often: Delay responses Downplay incidents Hope passengers simply walk away That is precisely why early legal intervention matters. Can you claim for a cruise ship injury? If you have been injured on a cruise, particularly as a wheelchair user or passenger with reduced mobility, you may be entitled to compensation where: The environment was unsafe Proper accessibility measures were not in place You were not warned of a hazard The cruise line failed to respond appropriately Claims can include: Pain and suffering Loss of enjoyment of your holiday Medical expenses Ongoing care or rehabilitation Why these cases are different Cruise injury claims are not straightforward. They often involve: International conventions (such as the Athens Convention) Complex jurisdiction issues Evidence tied to ship design and onboard procedures That is why it is critical to instruct solicitors who understand: Cruise-specific liability frameworks Accessibility standards at sea How to secure evidence early Our approach at Holiday Lawyers We take a direct and proactive approach: Early investigation of the design and layout of the hazard Securing photographic and witness evidence Instructing appropriate engineering and accessibility experts Applying pressure where cruise lines fail to engage We are not interested in excuses or delays — only outcomes. If this has happened to you If you or a family member has suffered an injury on a cruise, particularly involving: Wheelchair access Unsafe ramps or steps Lack of warnings Poor response from the operator We can help.  Speak to us today At Holiday Lawyers , we specialise in holding tour operators and cruise companies to account. If your holiday has been ruined by an avoidable injury, we will pursue the claim properly — and maximise your recovery.

Holiday illness specialists Holiday Lawyers have been instructed by the family of a young child who became seriously ill during a package holiday to Turkey, raising questions about the adequacy of an early settlement offer made by the tour operator. The case highlights a recurring issue seen in travel litigation: tour operators making early ex‑gratia offers which may significantly undervalue the true legal value of a claim. Child hospitalised during Turkey package holiday The family approached Holiday Lawyers after their five‑year‑old daughter became seriously unwell during a holiday in Turkey in August 2025. According to the information provided, the child was diagnosed with Amoebiasis and Salmonella infection. The illness was sufficiently severe that she required approximately one week of hospital treatment during the holiday. The experience understandably caused significant distress to both the child and her parents, and the family sought to resolve the matter with the tour operator directly after returning to the UK. Ex‑gratia payment of £1,500 offered After raising the issue with the tour operator, the family reports that TUI offered a payment of £1,500 on an ex‑gratia basis. An ex‑gratia payment is typically offered without any admission of liability and is often presented as a gesture of goodwill. However, early settlement offers in holiday illness cases frequently do not reflect the potential legal value of a claim, particularly where a child has been hospitalised, the illness is confirmed by medical diagnosis, the family’s holiday was substantially disrupted, or there is evidence suggesting possible hygiene failures at the resort. Early offers often undervalue holiday illness claims Holiday Lawyers has acted in a large number of holiday illness cases involving resorts across Turkey, Spain, Greece and other popular destinations. In our experience, where a claim is properly investigated and pursued through the legal process, damages recovered can be substantially higher than early tour operator offers. In many cases clients have recovered multiples of the original offer once the claim has been fully investigated. This is because a formal claim can include compensation for pain and suffering caused by the illness, loss of enjoyment of the holiday, medical treatment and expenses, additional accommodation or travel costs, and ongoing symptoms or recovery periods. The legal framework for holiday illness claims Claims arising from illness on a package holiday are typically brought under the Package Travel and Linked Travel Arrangements Regulations 2018. These regulations place responsibility on tour operators for failures in the services included within the package holiday. This can include hotel accommodation, food and drink provided at the resort, hygiene and sanitation standards, and the general safety of facilities provided to guests. Where contamination or poor hygiene causes illness, the tour operator may be legally liable for the resulting injuries and losses suffered by holidaymakers. Investigating food poisoning and illness abroad Holiday illness claims often require detailed investigation including medical records and laboratory confirmation of infection, microbiology reports, hotel hygiene documentation, and witness evidence from other affected guests. Such evidence can sometimes reveal systemic food hygiene problems or contamination risks within a resort which would not otherwise be examined unless a formal legal claim is pursued. Holiday Lawyers — specialists in holiday illness claims Holiday Lawyers acts for travellers who have suffered illness while staying at hotels and resorts booked as part of package holidays. The firm has experience handling claims involving Salmonella, E. coli, Campylobacter, Amoebiasis and other gastrointestinal infections. Our team works with medical experts and travel law specialists to ensure that claims are fully investigated and properly valued. Contact Holiday Lawyers If you or a member of your family became ill during a package holiday and were offered compensation by the tour operator, it is important to understand whether that offer reflects the true value of the claim. Holiday Lawyers can advise on your options and investigate whether you may be entitled to significantly higher compensation.  You can contact our team through the enquiry page on our website to discuss your case.

Holiday Lawyers have recently been instructed by a family following a deeply disappointing all-inclusive holiday at TUI SUNEO Tamaimo Tropical in Tenerife, booked through TUI Group. The holiday was sold as a relaxing family break in the Canary Islands. However, according to our client, the reality fell far below what should reasonably be expected from a package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018. Serious issues reported during the stay Our client reports that the accommodation provided was dirty, poorly maintained and affected by cockroach infestation. This created particular concern for the family as they were travelling with a one-year-old child, raising understandable worries about hygiene and safety within the apartment. In addition to the condition of the accommodation, the family state that basic kitchenette facilities were not provided, despite the expectation that such facilities would be available within the apartment. Food quality concerns The holiday was booked on an all-inclusive basis. However, our client reports that the food offered on site was inedible and of an extremely poor standard, leaving the family with little option but to eat elsewhere during the holiday. For families booking all-inclusive holidays, the availability of safe and edible food is a fundamental part of the package holiday experience. Package holiday rights Under the Package Travel and Linked Travel Arrangements Regulations 2018, tour operators such as TUI remain responsible for ensuring that the services included in a package holiday are provided as described and meet a reasonable standard. Where accommodation is unsanitary, unsafe, or materially different from what was promised, or where core aspects of the holiday such as food provision fall significantly below standard, travellers may be entitled to compensation. Holiday lawyers investigating the claim Holiday Lawyers have been instructed to investigate the circumstances surrounding this holiday and whether the conditions experienced by the family amount to a breach of the package holiday contract. Where a holiday fails to meet reasonable expectations, consumers may be entitled to pursue a claim for loss of enjoyment and distress caused by a ruined holiday.  If you experienced similar issues during a holiday booked through a tour operator, you may have legal rights. Holiday Lawyers regularly assist clients with claims arising from unsanitary accommodation, food issues, and other serious failings during package holidays.

Skiing holidays are exciting and memorable experiences. However, when safety standards fall short or negligence occurs, a winter sports trip can quickly turn into a life‑changing injury. Every year, many British holidaymakers are injured in skiing accidents abroad, suffering fractures, spinal injuries, head injuries and serious ligament damage. In some cases, these accidents occur because proper safety measures were not in place. If you have been injured skiing on holiday, it may be possible to pursue a ski accident claim where another party’s negligence contributed to the incident. Common causes of skiing accidents abroad While skiing naturally carries some risk, many accidents happen because proper safety standards have not been followed. Common causes include: · Poorly maintained ski slopes · Dangerous or inadequately marked piste conditions · Faulty ski lifts or gondolas · Inadequate warning signs around hazards · Negligent ski instruction · Defective or poorly maintained hire equipment · Collisions caused by reckless skiers If negligence played a role, it may be possible to pursue ski accident compensation. Who is liable for a skiing accident Determining liability after a skiing accident abroad often requires careful investigation. Responsibility may lie with a number of different parties depending on the circumstances. Ski resorts and piste operators Ski resorts must ensure that slopes are maintained safely and hazards are properly marked. Where resorts fail to manage piste safety appropriately, liability may arise. Ski schools and instructors Ski instructors owe a duty of care to those receiving lessons. Instruction should be appropriate for the skier’s experience level and lessons must be properly supervised. Equipment hire companies Ski hire companies must ensure equipment is properly maintained and suitable for the individual skier. Faulty bindings, damaged skis or defective helmets can significantly increase the risk of injury. Tour operators Where a skiing holiday has been booked as part of a package holiday, it may be possible to bring a ski accident claim against a UK tour operator under the Package Travel Regulations. This can allow injured holidaymakers to pursue compensation through the UK courts even though the accident occurred overseas. Investigating ski accident claims Cases involving skiing accidents abroad can be complex and often require specialist evidence to establish what went wrong. These claims frequently involve: · Accident reconstruction evidence · Analysis of piste and snow conditions · Ski equipment safety analysis · Orthopaedic and neurological medical experts · Evidence relating to ski resort safety standards The team at Holiday Lawyers has experience handling complex ski accident compensation claims and has worked with leading experts in winter sports accident investigations. What can ski accident compensation cover If you have been injured skiing on holiday, compensation may include damages for: · Pain, suffering and loss of amenity · Loss of earnings · Future loss of income · Medical treatment and rehabilitation · Travel and care expenses · Long‑term disability or lifestyle impact Serious skiing injuries can have lasting consequences, which is why it is important to obtain legal advice as early as possible. Speak to holiday lawyers about a ski accident claim At Holiday Lawyers, the team specialises in helping people who have been injured in accidents while on holiday abroad, including skiing accidents and winter sports injuries.  If you have suffered an injury while skiing overseas and believe negligence may have been involved, the team can investigate the circumstances of the accident and advise whether you may be able to bring a ski accident compensation claim.

Holiday Lawyers has been formally instructed by a client who suffered severe food poisoning at the Royalton Hotel, Cancun, Mexico, during a package holiday booked with TUI. Severe illness at Royalton hotel, Cancun Our client travelled to Mexico on 26 December 2024 as part of a package holiday arranged by TUI. During their stay at the Royalton Hotel in Cancun, they developed acute gastrointestinal illness after eating at one of the hotel’s restaurants. The illness escalated rapidly. Our client required hospitalisation in Mexico, incurring significant medical expenses. Despite being seriously unwell, they were allegedly refused assistance by TUI representatives when requesting an earlier return flight to the UK. Upon returning home, UK medical investigations confirmed E. coli and a bacterial infection, with ongoing gastrointestinal complications continuing months later. Our client has also experienced anxiety and stress directly linked to the incident. The seriousness of e. coli infections E. coli infections are not minor stomach bugs. In severe cases they can lead to kidney complications, long-term gastrointestinal disorders, post-infectious IBS, sepsis, and permanent health damage. Holiday Lawyers has acted for clients and their families who have suffered devastating consequences from E. coli outbreaks — including cases where individuals have been left with life-altering complications and, in the most serious instances, have tragically lost their lives. These cases require careful handling, specialist medical evidence, and a firm understanding of tour operator liability. Tui offer rejected TUI have already made an offer of compensation. That offer was rejected. It did not adequately reflect the severity of the illness, the hospitalisation abroad, ongoing symptoms, financial losses, or the distress and disruption caused.  We are now pursuing the matter formally under the Package Travel and Linked Travel Arrangements Regulations 2018.

HolidayLawyers.co.uk has now been instructed by a family who stayed at the Titanic Royal Hotel in Hurghada, Egypt, between 21 and 28 January 2026. During the holiday, several members of the family became unwell with symptoms consistent with gastroenteritis, with one child requiring hospital treatment. The family report multiple concerns about food hygiene and cleanliness at the hotel. They also noticed a number of other guests who appeared to be suffering from similar symptoms, suggesting the illness may not have been an isolated incident. When a family holiday turns into a medical emergency Gastroenteritis on holiday can escalate quickly, especially in young children. Symptoms often include: • Severe diarrhoea • Vomiting • Abdominal pain • Fever • Dehydration Where a child is affected, dehydration can become serious within hours. Hospital treatment is sometimes required for intravenous fluids, monitoring, medication, and infection control. What should have been a relaxing family holiday can instead become a traumatic experience involving foreign hospitals, unexpected costs, and long-term health concerns. Common causes of hotel illness in Egypt Holiday illness claims typically arise from: • Poor food hygiene in buffet areas • Undercooked or improperly stored food • Cross-contamination between raw and cooked items • Unclean plates, utensils, or glasses • Contaminated water or ice • Poor sanitation in kitchens or public areas Where multiple guests report or display similar symptoms, this can indicate a systemic hygiene failure rather than an isolated incident. Experience in serious holiday illness cases in Egypt The lead solicitor at Holiday Lawyers has extensive experience in complex international illness claims. • Represented families who have lost loved ones in Egypt following food poisoning and bacterial infections • Acted in numerous serious illness cases involving Egyptian resorts • Recovered millions of pounds in compensation for clients affected by severe holiday illness in Egypt He has also acted in major illness outbreaks in destinations such as Cape Verde, where widespread hygiene failures led to large numbers of guests becoming unwell. Many of the same systemic issues are commonly seen in cases arising from Egyptian resorts. Can you claim compensation for holiday illness? If your holiday was booked as a package holiday with a UK tour operator, you may be able to bring a claim under the Package Travel Regulations. You may be entitled to compensation for: • Pain, suffering, and loss of enjoyment • Medical expenses • Loss of holiday value • Travel disruption • Ongoing symptoms or complications • Psychological impact, especially where a child was hospitalised Importantly, claims are usually brought against the UK tour operator, not the foreign hotel. Evidence that helps a gastroenteritis claim If you or your family were ill on holiday, the following evidence can strengthen a claim: • Medical records (UK or abroad) • Hospital discharge notes • Photographs of food or hygiene issues • Complaints made to the hotel or tour operator • Booking confirmations and travel documents • Statements from other affected guests Time limits for bringing a claim For most package holiday illness claims, the usual time limit is three years from the date of illness. It is best to seek advice as early as possible while evidence is fresh. Speak to a specialist holiday illness solicitor At HolidayLawyers.co.uk, we focus on serious and complex holiday illness claims, including cases involving hospitalised children, large family outbreaks, resort-wide illness incidents, and high-value or fatal cases.  If your family suffered illness at a hotel abroad, you may have a strong claim for compensation. Contact HolidayLawyers.co.uk today for a free, no-obligation assessment.

Cape Verde has long been a popular destination for British holidaymakers seeking year‑round sunshine. However, in recent years there has been a growing number of reports of serious illness linked to hotels and resorts across the islands. At Holidaylawyers, we have personally visited and inspected a number of hotels in Cape Verde and observed several health and hygiene issues that raise genuine concerns about guest safety. Reports of illness among UK holidaymakers Numerous travellers have reported gastric illness, infections and hospitalisation following stays in Cape Verde resorts. In some cases, illnesses have been linked to poor food hygiene, sanitation concerns and unsafe food preparation practices. Large group claims are now being pursued by British tourists who suffered illness after staying in several well‑known hotels, highlighting the scale of the issue. What Holidaylawyers observed on inspection During on‑site inspections, Holidaylawyers identified a number of potential hygiene failings including: • Poor food handling and temperature control • Risks of cross‑contamination in kitchen areas • Inconsistent cleaning of communal facilities • Sanitation issues in guest areas These observations mirror many of the complaints made by holidaymakers who became unwell after their stay. Your legal rights after illness abroad If you suffered food poisoning or illness while staying in a Cape Verde hotel booked through a UK tour operator, you may be entitled to bring a compensation claim. Tour operators have a legal duty to ensure accommodation meets reasonable health and safety standards. Where failures occur, affected travellers can seek damages for pain, suffering, medical costs and loss of enjoyment. Speak to Holidaylawyers Holidaylawyers specialises in holiday illness and hotel hygiene claims. Our team has first‑hand experience inspecting overseas hotels and holding tour operators accountable for unsafe conditions. If you or a family member fell ill after a holiday in Cape Verde, contact Holidaylawyers for expert advice.

HolidayLawyers have been asked to help a family bring a TUI food poisoning claim after a holiday in Mexico turned into a medical nightmare. The family were staying at a TUI-operated all-inclusive hotel when one guest became seriously ill after eating at one of the hotel restaurants. What initially appeared to be mild stomach upset rapidly developed into severe food poisoning, forcing the family to seek urgent medical help abroad. Within days, the illness worsened so significantly that hospitalisation for food poisoning in Mexico was required, leading to substantial medical bills and enormous distress. Food poisoning at a TUI hotel in Mexico Food poisoning in Mexico hotels remains one of the most common causes of holiday sickness compensation claims. In this case, the guest fell ill shortly after consuming food provided as part of the TUI holiday package. The symptoms were severe and persistent, pointing towards a bacterial infection contracted abroad rather than a mild stomach bug. Despite being visibly unwell, the family were refused assistance by TUI representatives when they asked for an earlier return flight to the UK. Diagnosed with E. coli after returning home Once back in the UK, medical tests confirmed the illness was caused by E. coli alongside a serious bacterial gastrointestinal infection. The individual continues to suffer from ongoing digestive complications, abdominal pain, fatigue, and psychological stress following hospitalisation abroad. TUI offered compensation but it was inadequate TUI have already attempted to resolve the matter by making a compensation offer. However, the family rejected it as completely disproportionate to the seriousness of the illness. Low goodwill payments are common in TUI holiday sickness claims, but they rarely reflect the true impact of serious food poisoning abroad. Can you claim against TUI for food poisoning If you suffered food poisoning at a TUI hotel, you may be entitled to bring a claim against TUI for food poisoning compensation. Under UK package travel regulations, tour operators such as TUI are legally responsible for the standard of food, hygiene and accommodation provided during your holiday. Start your TUI food poisoning claim with HolidayLawyers HolidayLawyers specialise exclusively in holiday food poisoning claims and tour operator sickness compensation cases, all handled on a no win no fee basis.