Holiday lawyers instructed in royalton cancun e. coli food poisoning claim against tui

Holiday Lawyers • February 16, 2026

Holiday Lawyers has been formally instructed by a client who suffered severe food poisoning at the Royalton Hotel, Cancun, Mexico, during a package holiday booked with TUI.


Severe illness at Royalton hotel, Cancun

 

Our client travelled to Mexico on 26 December 2024 as part of a package holiday arranged by TUI. During their stay at the Royalton Hotel in Cancun, they developed acute gastrointestinal illness after eating at one of the hotel’s restaurants.


The illness escalated rapidly.


Our client required hospitalisation in Mexico, incurring significant medical expenses. Despite being seriously unwell, they were allegedly refused assistance by TUI representatives when requesting an earlier return flight to the UK.

Upon returning home, UK medical investigations confirmed E. coli and a bacterial infection, with ongoing gastrointestinal complications continuing months later. Our client has also experienced anxiety and stress directly linked to the incident.


The seriousness of e. coli infections

 

E. coli infections are not minor stomach bugs. In severe cases they can lead to kidney complications, long-term gastrointestinal disorders, post-infectious IBS, sepsis, and permanent health damage.


Holiday Lawyers has acted for clients and their families who have suffered devastating consequences from E. coli outbreaks — including cases where individuals have been left with life-altering complications and, in the most serious instances, have tragically lost their lives.


These cases require careful handling, specialist medical evidence, and a firm understanding of tour operator liability.


Tui offer rejected

 

TUI have already made an offer of compensation. That offer was rejected.


It did not adequately reflect the severity of the illness, the hospitalisation abroad, ongoing symptoms, financial losses, or the distress and disruption caused.



We are now pursuing the matter formally under the Package Travel and Linked Travel Arrangements Regulations 2018.

Holiday Lawyers Instructed By Family Following Serious Illness On Greece Holiday

By Holiday Lawyers • May 19, 2026
Specialist international illness solicitors at Holiday Lawyers have been instructed by a family whose package holiday to Greece booked through easyJet was allegedly ruined after one member of the family contracted E. coli whilst abroad. The family raised major concerns regarding the hygiene standards at the hotel during the course of the holiday, including concerns relating to the quality of the food and hygiene arrangements at the resort. The family also report that they were left with no option but to consume unbottled water during the holiday. Disturbingly, the family further allege that sewage poured into their hotel room from above during their stay, causing significant distress and concern regarding sanitation and health risks at the property. Medical investigations have since confirmed an E. coli infection. Holiday Lawyers are now assisting the family in obtaining independent medical evidence in order to assess the full extent of the illness and any ongoing symptoms or long term consequences arising from the infection. A confirmed E. coli diagnosis often significantly assists from a legal perspective in holiday illness litigation. E. coli infections can be extremely serious and, in some cases, may lead to prolonged gastrointestinal complications and other long term health issues. Aman Dhillon, founder of Holiday Lawyers, has acted in a number of serious international illness and injury claims arising from holidays abroad. He remains passionate about securing justice for families affected by serious illness whilst travelling overseas. Our lawyers have represented thousands of clients and recovered millions of pounds in damages for people affected by gastric illness and food poisoning whilst abroad. Many of those claims have involved confirmed pathogens including E. coli, Salmonella, Campylobacter and Shigella. Holiday Lawyers regularly work alongside leading microbiologists and medical experts in order to establish liability quickly and effectively. Holiday Lawyers currently act for a number of families pursuing claims against tour operators arising from illness contracted during holidays abroad, including claims involving holidays to Greece and Egypt. Claims relating to package holidays are commonly pursued in the courts of England and Wales pursuant to the Package Travel and Linked Travel Arrangements Regulations 2018. If you or your family have suffered illness during or after a package holiday abroad, you may be entitled to bring a claim for compensation.  To speak with a specialist holiday illness solicitor, contact Holiday Lawyers today.

Holiday Lawyers Instructed By Parents Of One Year Old Child Who Contracted Salmonella On Egypt Holiday

By Holiday Lawyers • May 19, 2026
Specialist international illness solicitors at Holiday Lawyers have been instructed by the parents of a one year old child who sadly contracted Salmonella whilst on a package holiday to Egypt booked through easyJet. The child became seriously unwell during and following the holiday, with symptoms consistent with a significant gastrointestinal infection. Medical investigations have since confirmed a diagnosis of Salmonella. Holiday Lawyers are now assisting the family in obtaining independent medical evidence in order to assess the full extent of the illness, the ongoing impact upon the child, and any long term consequences arising from the infection. The firm is also preparing a claim against easyJet in relation to the package holiday. Aman Dhillon, founder of Holiday Lawyers, has acted in a number of serious international illness and injury claims arising from holidays abroad, including cases involving children who have suffered catastrophic illness whilst on package holidays in Egypt. He remains passionate about securing justice for families affected by serious illness abroad. Our lawyers have represented thousands of clients and recovered millions of pounds in damages for people affected by gastric illness and food poisoning whilst abroad. Many of those claims have involved confirmed pathogens including Salmonella, E. coli, Campylobacter and Shigella. Holiday Lawyers regularly work alongside leading microbiologists and medical experts in order to establish liability quickly and effectively. Holiday Lawyers currently act for a number of families pursuing claims against tour operators arising from illness contracted during holidays in Egypt. Sadly, the firm continues to receive enquiries from holidaymakers reporting serious gastric illness following stays at hotels and resorts across the region. Claims relating to package holidays are commonly pursued in the courts of England and Wales pursuant to the Package Travel and Linked Travel Arrangements Regulations 2018, which provide important protections for consumers who suffer illness whilst abroad. If you or your family have suffered illness during or after a holiday in Egypt, you may be entitled to bring a claim for compensation.  To speak with a specialist holiday illness solicitor, contact Holiday Lawyers today.