HolidayLawyers Continues to Be Instructed by Holidaymakers Following Reports of Gastrointestinal Illness at Royalton Splash Riviera Cancun
HolidayLawyers continues to be instructed by holidaymakers who report suffering serious gastrointestinal illness during stays at the Royalton Splash Riviera Cancun in early 2026. We have now received a number of enquiries from guests describing strikingly similar symptoms, with some requiring hospital treatment in Mexico and others becoming seriously unwell after returning home. As further enquiries continue to be received, we are investigating whether these illnesses formed part of a wider outbreak.
Holidaymakers Report Serious Illness During Their Stay
One of the latest clients to instruct HolidayLawyers stayed at the Royalton Splash Riviera Cancun between 31 January and 7 February 2026.
During the holiday, the client became so seriously unwell that, after being examined by the hotel's doctor, an ambulance was called to transport them to Hospiten Cancun. They were diagnosed with gastroenteritis and received treatment before being discharged.
The client reports that numerous other guests at the hotel were also suffering from similar symptoms during the same period, with several allegedly requiring hospital treatment.
Illness Continued After Returning Home
The same client also reports that their partner became seriously unwell during the return flight to the United Kingdom. Cabin crew sought assistance from a doctor travelling onboard the aircraft and, upon landing, the passenger was taken directly to East Surrey Hospital.
The partner was subsequently diagnosed with gastroenteritis.
HolidayLawyers has been provided with medical records, hospital documentation and photographs in support of the claim.
Reports Suggest a Wider Outbreak
HolidayLawyers has now received multiple enquiries from guests who report becoming unwell during stays at the Royalton Splash Riviera Cancun over the same period.
Clients have also referred us to social media groups in which numerous guests describe experiencing similar symptoms. We have further been informed that a flight returning to Canada carrying guests from the hotel was reportedly met by ambulances after a number of passengers became seriously ill.
These reports are currently being investigated. At this stage, they remain allegations and no findings have been made as to the cause of the illnesses.
Hotel Offered Marriott Bonvoy Points
The latest client has informed HolidayLawyers that, after complaining directly to the hotel, they were offered 90,000 Marriott Bonvoy points as compensation. The offer was declined.
If you have received vouchers, loyalty points or another form of goodwill gesture following illness during your holiday, it is sensible to obtain independent legal advice before accepting any offer, as doing so could affect your legal position.
What Should You Do If You Became Ill?
If you experienced sickness, diarrhoea, vomiting, stomach cramps or other gastrointestinal symptoms during your stay at the Royalton Splash Riviera Cancun, or shortly after returning home, you should:
- Seek medical attention as soon as possible.
- Keep copies of all medical records and prescriptions.
- Retain photographs of your symptoms where appropriate.
- Keep your booking confirmation and travel documents.
- Save receipts for any expenses incurred.
- Retain correspondence with the hotel or tour operator.
- If possible, obtain and retain the results of any stool sample or laboratory testing.
Could You Be Entitled to Compensation?
Where illness has been caused by contaminated food, contaminated water or inadequate hygiene standards at a hotel, holidaymakers may be entitled to claim compensation for:
- Pain, suffering and loss of amenity.
- Medical expenses.
- Loss of earnings.
- Care and assistance.
- Loss of enjoyment of the holiday.
- Other financial losses arising from the illness.
Each claim will depend upon its own facts and the available medical and factual evidence.
Contact HolidayLawyers
HolidayLawyers continues to investigate reports of gastrointestinal illness affecting guests who stayed at the Royalton Splash Riviera Cancun during this period.
If you or a member of your family became unwell during your stay, or shortly after returning home, please contact our specialist holiday illness solicitors for a free, no obligation assessment of your potential claim.
