Holiday illness and accommodation failures at TUI SUNEO Tamaimo Tropical, Tenerife

Holiday Lawyers • March 6, 2026

Holiday Lawyers have recently been instructed by a family following a deeply disappointing all-inclusive holiday at TUI SUNEO Tamaimo Tropical in Tenerife, booked through TUI Group.


The holiday was sold as a relaxing family break in the Canary Islands. However, according to our client, the reality fell far below what should reasonably be expected from a package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018.


Serious issues reported during the stay


Our client reports that the accommodation provided was dirty, poorly maintained and affected by cockroach infestation. This created particular concern for the family as they were travelling with a one-year-old child, raising understandable worries about hygiene and safety within the apartment.


In addition to the condition of the accommodation, the family state that basic kitchenette facilities were not provided, despite the expectation that such facilities would be available within the apartment.


Food quality concerns


The holiday was booked on an all-inclusive basis. However, our client reports that the food offered on site was inedible and of an extremely poor standard, leaving the family with little option but to eat elsewhere during the holiday.


For families booking all-inclusive holidays, the availability of safe and edible food is a fundamental part of the package holiday experience.


Package holiday rights


Under the Package Travel and Linked Travel Arrangements Regulations 2018, tour operators such as TUI remain responsible for ensuring that the services included in a package holiday are provided as described and meet a reasonable standard.

Where accommodation is unsanitary, unsafe, or materially different from what was promised, or where core aspects of the holiday such as food provision fall significantly below standard, travellers may be entitled to compensation.


Holiday lawyers investigating the claim


Holiday Lawyers have been instructed to investigate the circumstances surrounding this holiday and whether the conditions experienced by the family amount to a breach of the package holiday contract.


Where a holiday fails to meet reasonable expectations, consumers may be entitled to pursue a claim for loss of enjoyment and distress caused by a ruined holiday.



If you experienced similar issues during a holiday booked through a tour operator, you may have legal rights. Holiday Lawyers regularly assist clients with claims arising from unsanitary accommodation, food issues, and other serious failings during package holidays.

Salmonella Outbreak at Arnor De Luxe Hotel, Side, Turkey: Holidaymakers Report Serious Illness

By Holiday Lawyers • July 15, 2026
HolidayLawyers has been instructed by a group of holidaymakers following a serious outbreak of confirmed Salmonella infection after an all inclusive package holiday at the Arnor De Luxe Hotel, Side, Turkey , booked through Jet2 . According to the information received, 12 of the 14 members of the group became unwell on the day they returned to the UK. At the time of writing, three members have tested positive for Salmonella , with further test results awaited. The reported consequences are extremely concerning. One child was admitted to hospital for five days , requiring intravenous antibiotics and close medical monitoring because of underlying health conditions. Another child required two separate attendances at A&E , whilst several members of the group continue to suffer ongoing symptoms and have required time off work. Salmonella Can Be a Serious Illness Whilst many people recover from Salmonella without long term complications, it should never be dismissed as simply “food poisoning”. Salmonella is a bacterial infection that can cause: Severe diarrhoea Vomiting High fever Significant dehydration Abdominal pain and cramping Hospitalisation in serious cases Young children, elderly people and those with underlying medical conditions are particularly vulnerable. In some cases, the infection can lead to prolonged illness requiring hospital treatment and antibiotics. Investigating the Circumstances HolidayLawyers is now investigating the circumstances surrounding this reported outbreak. Where multiple guests from the same hotel become ill with confirmed bacterial infections, it is important to establish whether there may be a common source of contamination. Anyone who travelled to the Arnor De Luxe Hotel in Side, Turkey, and experienced gastrointestinal illness during or shortly after their holiday may wish to seek legal advice, particularly if stool samples confirmed Salmonella or another bacterial pathogen. Specialists in Overseas Food Poisoning Claims HolidayLawyers has acted for thousands of clients who have suffered illness whilst travelling abroad and has recovered millions of pounds in compensation for clients affected by confirmed bacterial infections, including Salmonella, Campylobacter, E. coli and Shigella. Our experienced legal team understands the medical evidence required in these cases and the importance of obtaining stool sample results, medical records and witness evidence as early as possible. Contact HolidayLawyers If you stayed at the Arnor De Luxe Hotel, Side, Turkey, and became ill, or have information regarding this reported outbreak, please contact HolidayLawyers for a free, no obligation assessment of your potential claim.  This investigation is ongoing. The information published reflects the instructions currently received from our clients and further evidence may become available as investigations continue.

Holiday Lawyers Calls for Vigilance Following Salmonella Outbreak Linked to Flavoured Noodles Across Europe

By Holiday Lawyers • July 4, 2026
Reports of a multi-country salmonella outbreak linked to flavoured noodle products are deeply concerning and serve as another reminder that foodborne illness remains a significant public health issue. More than 100 confirmed cases have now been identified across the UK and 13 other European countries, with many of those affected being children and young adults. ( Sky News ) At Holiday Lawyers, we have represented holidaymakers and consumers affected by food poisoning for many years. From salmonella and E. coli outbreaks at hotels and resorts to serious gastrointestinal illnesses caused by poor food hygiene, we have seen first hand the devastating impact these infections can have on individuals and families. Aman Dhillon, Solicitor Advocate and founder of Holiday Lawyers, said: “Whilst the investigation into this outbreak continues, it is a timely reminder that food safety standards must never be taken for granted. Salmonella can cause serious illness, particularly in children, older people and those with underlying health conditions. We have acted for countless individuals whose holidays and lives have been turned upside down by preventable foodborne infections. Every outbreak should prompt careful investigation so that lessons are learned and future cases are prevented.” According to the European Food Safety Authority (EFSA) and the European Centre for Disease Prevention and Control (ECDC), investigators believe flavoured noodle products are the most likely source of the outbreak. At least 106 confirmed cases have been reported between November 2025 and June 2026, with 49 people requiring hospital treatment. Authorities have linked the infections to products distributed across multiple European countries, although investigations remain ongoing. ( European Food Safety Authority ) Recognising Salmonella Symptoms Salmonella infection commonly causes: Diarrhoea Stomach cramps Fever Nausea and vomiting Headaches Dehydration in more severe cases Symptoms typically develop within six to seventy two hours of exposure and can last several days. While most people recover without medical treatment, some infections become serious enough to require hospitalisation. What Should You Do If You Become Ill? If you believe you have contracted salmonella, it is important to: Seek medical advice promptly, particularly if symptoms are severe. Follow any advice regarding stool sample testing. Keep receipts or packaging for any suspected food products where possible. Report concerns to the relevant health authorities if advised. Retain records of any medical treatment and financial losses. These steps can assist both public health investigations and any subsequent legal claim where negligence is established. We Continue to Act for Victims of Foodborne Illness Holiday Lawyers continues to be instructed by individuals who have suffered serious illness after consuming contaminated food, both abroad and within the UK. Our team has extensive experience pursuing claims arising from salmonella, E. coli, campylobacter, norovirus and other foodborne infections. If you or a member of your family has suffered serious food poisoning and believe it may have resulted from unsafe food practices, our specialist team can advise you on your legal options. Our thoughts are with everyone affected by this latest outbreak, and we hope that the ongoing investigation identifies the source quickly so that any remaining risks to the public can be eliminated.