Holiday illness and accommodation failures at TUI SUNEO Tamaimo Tropical, Tenerife

Holiday Lawyers • March 6, 2026

Holiday Lawyers have recently been instructed by a family following a deeply disappointing all-inclusive holiday at TUI SUNEO Tamaimo Tropical in Tenerife, booked through TUI Group.


The holiday was sold as a relaxing family break in the Canary Islands. However, according to our client, the reality fell far below what should reasonably be expected from a package holiday under the Package Travel and Linked Travel Arrangements Regulations 2018.


Serious issues reported during the stay


Our client reports that the accommodation provided was dirty, poorly maintained and affected by cockroach infestation. This created particular concern for the family as they were travelling with a one-year-old child, raising understandable worries about hygiene and safety within the apartment.


In addition to the condition of the accommodation, the family state that basic kitchenette facilities were not provided, despite the expectation that such facilities would be available within the apartment.


Food quality concerns


The holiday was booked on an all-inclusive basis. However, our client reports that the food offered on site was inedible and of an extremely poor standard, leaving the family with little option but to eat elsewhere during the holiday.


For families booking all-inclusive holidays, the availability of safe and edible food is a fundamental part of the package holiday experience.


Package holiday rights


Under the Package Travel and Linked Travel Arrangements Regulations 2018, tour operators such as TUI remain responsible for ensuring that the services included in a package holiday are provided as described and meet a reasonable standard.

Where accommodation is unsanitary, unsafe, or materially different from what was promised, or where core aspects of the holiday such as food provision fall significantly below standard, travellers may be entitled to compensation.


Holiday lawyers investigating the claim


Holiday Lawyers have been instructed to investigate the circumstances surrounding this holiday and whether the conditions experienced by the family amount to a breach of the package holiday contract.


Where a holiday fails to meet reasonable expectations, consumers may be entitled to pursue a claim for loss of enjoyment and distress caused by a ruined holiday.



If you experienced similar issues during a holiday booked through a tour operator, you may have legal rights. Holiday Lawyers regularly assist clients with claims arising from unsanitary accommodation, food issues, and other serious failings during package holidays.

Family Seeks Answers Following Tragic Death at UK Hotel

By Holiday Lawyers • June 5, 2026
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By Holiday Lawyers • May 19, 2026
Specialist international illness solicitors at Holiday Lawyers have been instructed by a family whose package holiday to Greece booked through easyJet was allegedly ruined after one member of the family contracted E. coli whilst abroad. The family raised major concerns regarding the hygiene standards at the hotel during the course of the holiday, including concerns relating to the quality of the food and hygiene arrangements at the resort. The family also report that they were left with no option but to consume unbottled water during the holiday. Disturbingly, the family further allege that sewage poured into their hotel room from above during their stay, causing significant distress and concern regarding sanitation and health risks at the property. Medical investigations have since confirmed an E. coli infection. Holiday Lawyers are now assisting the family in obtaining independent medical evidence in order to assess the full extent of the illness and any ongoing symptoms or long term consequences arising from the infection. A confirmed E. coli diagnosis often significantly assists from a legal perspective in holiday illness litigation. E. coli infections can be extremely serious and, in some cases, may lead to prolonged gastrointestinal complications and other long term health issues. Aman Dhillon, founder of Holiday Lawyers, has acted in a number of serious international illness and injury claims arising from holidays abroad. He remains passionate about securing justice for families affected by serious illness whilst travelling overseas. Our lawyers have represented thousands of clients and recovered millions of pounds in damages for people affected by gastric illness and food poisoning whilst abroad. Many of those claims have involved confirmed pathogens including E. coli, Salmonella, Campylobacter and Shigella. Holiday Lawyers regularly work alongside leading microbiologists and medical experts in order to establish liability quickly and effectively. Holiday Lawyers currently act for a number of families pursuing claims against tour operators arising from illness contracted during holidays abroad, including claims involving holidays to Greece and Egypt. Claims relating to package holidays are commonly pursued in the courts of England and Wales pursuant to the Package Travel and Linked Travel Arrangements Regulations 2018. If you or your family have suffered illness during or after a package holiday abroad, you may be entitled to bring a claim for compensation.  To speak with a specialist holiday illness solicitor, contact Holiday Lawyers today.